Building on a legacy of contininuous improvement
For over 20 years, my professional career has been on a trajectory of continuous improvement for my organizations. From developing methods and procedures to expedite the identification of customers affected during major fiber outages to driving iterative improvements into next generation products based on field experiences. I have been fortunate to have the opportunity to apply this passion to two companies when they were both cresting in their respective fields; MCI Telecommunications and Cisco Systems. I also had the opportunity to manage the impact of failure as a Sr. Crisis Manager, recovering over $1billon in committed and planned revenue. My passion to drive continuous improvement is now being channeled through the formation of my own company: Real World Beta. An organization dedicated to product improvement by bringing real world exposure to the product development life cycle.
The narrative of my business life has been to leverage organizational failures as opportunities to improve. Average companies report on the failures per month, exceptional companies thrive on the opportunities to improve “I spent several years managing Ed Nelson while working at Cisco. Ed excels at the analysis of situations, the details surrounding the situations and he has the unique ability to communicate the information in a way that motivates and influences people to successfully resolve issues. Ed is an extremely focused and results oriented individual who has the skill to handle multiple projects/critical accounts/situations at one time. Ed also has the nimbleness to positively communicate issues to executive management that they sometimes don’t want to hear and obtain support for issue resolution.”
Terry Mar, Senior Manager Serviceability Design (Customer Success), Cisco Systems